Job Description

Job-ID: 202605109Category: Service and DeliveryLocation: Charlotte, NC, United States; Miami, FL, United States; Tampa, FL, United States; Houston, TX, United States; Dallas, TX, United States; Birmingham, AL, United States; Atlanta, GA, United States; Tempe, AZ, United States; Philadelphia, PA, United StatesSchedule: Full timePosted: 2026-08-10The RoleIn this role, you will be responsible for the oversight of SuretyNexus Production teams. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, executing deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting. Duties include but are not limited to:Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.Manage and prioritize team’s workflow, ensuring all SLAs are metCommunicate effectively with clients, client managers and other team membersCreate a positive, productive, and competitive team atmosphereIssuance of Surety bonds as well as perform associated activities based on the specificinstructions of the Client and/or Client Manager as communicated and handling of allsubsequent transactionsAbility to understand and interpret the information presented in a bond requestAssist with resolution of client/carrier accounting issuesAssist in on-boarding and trainingPrepare written correspondence, reports and analysis as needed for managementParticipate in internal and external meetingsMaintain client confidentialityQualificationsThe RequirementsStrong attention to detailExcellent verbal and written communication skillsAbility to work independently and in a team settingStrong customer service, presentation, and organizational skillsWorking knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint1-3+ years insurance industry experience related to servicing accounts is a plusExperience working with Surety, including in an insurance brokerage environment a plusExperience working with Epic and Tinubu a plusAcquire and maintain P&C Licensure within 90 days of employmentThis position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.Company Benefits WTW provides a competitive benefit package which includes the following (eligibility requirements apply):Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.EOE, including disability/vets

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